Refund & Money Back Policy

Introduction

At The Nuaims, your satisfaction is our priority. We offer a comprehensive refund policy with clear guidelines, fast processing times, and multiple refund options to ensure your complete peace of mind when shopping with us. Our 7-day money back guarantee ensures you can shop with confidence.

Refund Policy Summary

Refund Eligibility Requirements

To qualify for a full refund, your return must meet ALL of the following criteria:

• Within 7-Day Window: Return request must be initiated within 7 days of the delivery date as confirmed by tracking information.
• Unopened & Unused Condition: Products must be completely unopened, unused, with all original seals, packaging, and protective materials intact.
• Valid Proof of Purchase: Must include order confirmation number, receipt, or invoice. Gift purchases require original buyer's information.
• Original Packaging: All items must be returned in their original packaging with all included materials and documentation.

Step-by-Step Refund Process

Our streamlined refund process ensures quick and hassle-free money back:

1. Initiate Return Request: Contact our support team at [email protected] with your order number, product details, and reason for refund.
2. Receive Return Authorization: Within 24 hours, we'll send you a Return Authorization Number (RAN) and prepaid shipping label via email.
3. Ship Your Return: Package securely and ship within 7 days using the provided prepaid return label to our Sharjah address.
4. Quality Inspection: Upon receipt, we inspect the product within 2-3 business days and send email confirmation once approved.
5. Refund Processing: Approved refunds are processed within 5-7 business days to your original payment method with email confirmation.

Refund Methods & Processing Times

• Credit/Debit Cards: Refunded to original card (5-10 business days after processing)
• Bank Transfer: Direct to original bank account (3-7 business days after processing)
• Store Credit: Immediate credit for future purchases (same day processing)
• Total Timeline: 7-20 business days from return receipt to refund in your account

Non-Refundable Items

The following items and situations are not eligible for refunds:

• Opened, used, or tested perfumes and fragrances (due to health and safety regulations)
• Products with damaged or broken seals
• Items returned after the 7-day window
• Gift cards and promotional vouchers
• Sale items marked as "Final Sale" or "No Returns"
• Custom or personalized fragrance products

Shipping & Handling Fees

• Original Shipping Costs: Non-refundable unless the return is due to our error (wrong item sent, damaged product, etc.).
• Return Shipping (Our Error): We provide a prepaid return label at no cost to you. Full refund including original shipping costs will be processed.
• Return Shipping (Customer Choice): For returns due to customer preference, customers are responsible for return shipping costs unless using our optional prepaid return service (AED 25).

Partial Refunds

In certain situations, partial refunds may be issued at our discretion:

• Items with slightly damaged original packaging but intact product seals (80-90% refund)
• Returns missing original boxes, inserts, or documentation (70-90% refund depending on value)
• Items returned 8-14 days after delivery (50-80% refund at management discretion)
• Bulk orders (5+ items) may have different refund terms - contact support for guidance

International Refunds

We currently serve customers within the UAE only. All transactions are processed in AED, eliminating currency conversion issues for domestic customers. When we expand internationally, refunds will be processed in the original transaction currency with exchange rate protection from the original purchase date.

Policy Updates

This refund policy is reviewed regularly to ensure optimal service delivery. Policy updates are posted 30 days before implementation, and customers are notified via email of significant changes. The current version is always available on our website.