Shipping & Delivery Policy
At The Nuaims FZE, we provide fast, reliable, and secure shipping throughout the United Arab Emirates with free shipping on all orders.
Last updated: July 11, 2025
Shipping Summary
1-2 business days
2-5 business days
3-7 business days within UAE
Shipping Policy
We strive to deliver your products quickly and efficiently. Orders are processed within 1-2 business days. Transit and delivery times may vary depending on location but typically fall between 3–7 business days within the UAE. All orders qualify for free shipping.
Free Shipping
- Free Shipping: We offer free shipping on all orders with no minimum purchase required.
Fast Processing
Orders processed within 1-2 business days. Same-day processing for orders placed before 2:00 PM GST (Monday-Friday).
Free Shipping
Enjoy free shipping on all orders with no minimum purchase required.
Order Tracking
Real-time tracking provided for all orders. Receive SMS and email notifications at every step of the delivery process.
Shipping Costs & Delivery Zones
We offer free shipping throughout the UAE with no minimum purchase required.
Free Shipping
All orders qualify for free shipping, automatically applied at checkout.
UAE Delivery Coverage
Northern Emirates:
- • Dubai (3-5 business days)
- • Abu Dhabi (3-5 business days)
- • Sharjah (3-5 business days)
- • Ajman (3-5 business days)
Eastern Emirates:
- • Fujairah (4-7 business days)
- • Ras Al Khaimah (4-6 business days)
- • Umm Al Quwain (3-5 business days)
- • Remote areas (5-7 business days)
Processing & Transit Times
Order Processing Time
1-2 business days (Monday to Friday, excluding UAE public holidays)
- • Orders placed before 2:00 PM GST: Same-day processing
- • Orders placed after 2:00 PM GST: Next business day processing
- • Weekend orders (Friday-Saturday): Processed Monday
- • Holiday orders: Processed next business day
Delivery Transit Time
3-7 business days within UAE (after processing)
- • Major cities (Dubai, Abu Dhabi, Sharjah): 3-5 business days
- • Northern Emirates: 4-6 business days
- • Remote/rural areas: 5-7 business days
- • P.O. Box addresses: Additional 1-2 business days
Holiday Schedule
No processing or shipping during UAE public holidays including National Day, New Year, Eid Al-Fitr, and Eid Al-Adha. Orders resume processing the next business day.
Order Tracking & Notifications
Stay informed throughout your order journey with comprehensive tracking and notifications:
Order Confirmation
Immediate email confirmation with order details, estimated processing time, and delivery timeline sent to your registered email address.
Processing Notification
Email notification when your order enters processing, including expected dispatch date and any special handling requirements for fragile items.
Shipping Confirmation
Email and SMS with tracking number, carrier information, and estimated delivery date. Track your package in real-time via our website or carrier's portal.
Delivery Updates
Final delivery notification and request for feedback. Option to schedule re-delivery if first attempt is unsuccessful.
Shipping Methods & Carriers
Standard Delivery
Secure packaging with bubble wrap and fragrance-safe materials
Insurance coverage up to AED 500 per package
Signature required upon delivery for security
Carrier Partners
Emirates Post for standard UAE deliveries
Aramex for express and remote area deliveries
Local couriers for same-city urgent deliveries
Delivery Instructions & Requirements
Address Requirements
Complete street address with building/villa number
Accurate emirate and area designation
Working mobile number for delivery contact
Apartment/office number if applicable
Nearest landmark for easier location
Alternative contact person if recipient unavailable
Important Delivery Notes:
- • Recipient must be present to receive the package (signature required)
- • Alternative delivery address can be arranged before dispatch
- • P.O. Box deliveries require additional 1-2 business days
- • Free re-delivery attempted if first delivery fails
Shipping Issues & Solutions
Delayed Deliveries
While we maintain 98% on-time delivery rate, delays can occur due to:
- • Extreme weather conditions
- • Public holidays or unforeseen circumstances
- • Incorrect or incomplete delivery addresses
- • Recipient unavailability at delivery time
Solution: Contact [email protected] for immediate assistance and tracking updates.
Lost or Damaged Packages
In the rare event of lost or damaged items:
- • Report within 48 hours of expected delivery date
- • Provide order number and tracking information
- • Include photos of damaged packaging (if applicable)
Resolution: Full refund or immediate replacement, including expedited shipping at no extra cost.
Address Changes
Address modifications possible before dispatch. Contact our support team within 2 hours of order placement.
International Shipping
Current Coverage: We currently provide shipping services exclusively within the United Arab Emirates to ensure the highest quality delivery experience and maintain product integrity during transit.
Future Expansion: We are actively working on expanding our shipping network to include GCC countries and select international destinations. Updates will be announced on our website and social media channels.
Stay Updated: Subscribe to our newsletter or follow us on social media for announcements about international shipping availability.
Policy Updates & Changes
This shipping policy is reviewed regularly to ensure optimal service delivery:
Policy updates posted 30 days before implementation
Customers notified via email of significant changes
Current version always available on our website
Shipping Support & Inquiries
Our dedicated shipping team is available to assist with any questions about delivery, tracking, or shipping-related concerns.
Shipping Origin
Block B- B45. SRTIP
Sharjah, UAE 00000