Shipping & Delivery Policy

Introduction

At The Nuaims, we provide fast, reliable, and secure shipping throughout the United Arab Emirates. We are committed to delivering your favorite fragrances quickly and safely to your doorstep with free shipping on all orders.

Shipping Summary

Free Shipping

• Free Shipping: We offer free shipping on all orders with no minimum purchase required.
• Coverage: Free shipping available throughout all Emirates in the UAE.
• No Hidden Fees: What you see at checkout is what you pay - no additional shipping charges.

Processing Times

Orders are processed within:

• Orders placed before 2:00 PM GST: Same-day processing (Monday-Friday)
• Orders placed after 2:00 PM GST: Next business day processing
• Weekend orders (Friday-Saturday): Processed on Monday
• Holiday orders: Processed on the next business day

Delivery Areas & Times

We deliver throughout the UAE with varying delivery times:

Order Tracking

Stay informed about your order status:

• Order confirmation email with tracking details
• Processing notification when your order is being prepared
• Shipping confirmation with tracking number and carrier information
• SMS and email updates throughout the delivery process
• Delivery confirmation once your order is received

Delivery Requirements

• Address Accuracy: Please ensure your delivery address is complete and accurate, including building/villa number and nearest landmark.
• Contact Information: A working mobile number is required for delivery coordination.
• Signature Required: Someone must be present to receive and sign for the package.
• Re-delivery: If delivery fails, we will attempt re-delivery free of charge.

Packaging & Security

• Secure packaging with bubble wrap and fragrance-safe materials
• Insurance coverage up to AED 500 per package
• Discreet packaging to protect your privacy
• Temperature-controlled handling for fragrance integrity

International Shipping

Currently, we provide shipping services exclusively within the United Arab Emirates to ensure the highest quality delivery experience. We are working on expanding our shipping network to include GCC countries and select international destinations. Updates will be announced on our website and social media channels.

Shipping Issues

If you experience any shipping issues:

• Contact us within 48 hours of expected delivery date
• Provide your order number and tracking information
• Report any damaged packages with photos if applicable
• We will provide immediate resolution with full refund or replacement

Holiday Schedule

No processing or shipping occurs during UAE public holidays including National Day, New Year, Eid Al-Fitr, and Eid Al-Adha. Orders resume processing the next business day.

Policy Updates

This shipping policy is reviewed regularly to ensure optimal service delivery. Policy updates are posted 30 days before implementation, and customers are notified via email of significant changes.